DONAPEZZI · From Nature. Back to Nature.
Shipping & Delivery
Simple, Clear & Reliable.
We aim to keep every order journey simple and transparent — from confirmation to dispatch and delivery, with information shown according to the options available in Odoo.
Ordering made simple
DONAPEZZI keeps the shipping experience straightforward and transparent, from order confirmation through to delivery. Where shipping details, estimates, or tracking information are available in Odoo, they are shown through the relevant order or delivery settings.
Shipping Process
Order Confirmed
Your order is confirmed after successful order placement and payment, where applicable.
Order Processing
The order is prepared according to the actual processing workflow configured in Odoo.
Order Dispatched
Once dispatched, shipment or tracking information is shown when available through the configured shipping method.
Delivered
The order is delivered to the address provided by the customer.
Delivery Timelines
Delivery timelines may vary depending on the delivery location, shipping method and order processing requirements. If configured in Odoo, the delivery estimate shown there will apply.
Shipping Charges
Applicable shipping charges are calculated according to the selected delivery method and destination, based on the active shipping rules in Odoo.
Delivery Coverage
Delivery availability depends on the locations and shipping methods currently supported by DONAPEZZI.
Track Your Order
Stay updated on your shipment
When tracking information is available, customers can view shipment updates through the order or customer portal.
Address Changes
If you need to correct an address, please contact DONAPEZZI as soon as possible. Changes may not be possible after an order has been dispatched.
Failed Delivery
If a delivery attempt fails or a shipment cannot be delivered, please contact DONAPEZZI so the issue can be reviewed promptly.
Damaged Package
If a package arrives damaged, contact DONAPEZZI promptly with your order details and any supporting information where appropriate.
Bulk / Business Orders
Bulk and business orders may have separately confirmed shipping and delivery arrangements depending on order requirements.
Need Help With Your Delivery?
Our team is here to support questions about shipping, delivery, and order status.
Frequently Asked Questions
How can I track my order?
When tracking information is available, you can view it through the order or customer portal.
How are shipping charges calculated?
Shipping charges are calculated according to the selected delivery method and destination, based on the active shipping settings in Odoo.
What if my package is damaged or delivery fails?
Please contact DONAPEZZI as soon as possible with your order details so the issue can be reviewed and assisted with promptly.