Privacy Policy

1. Information We Collect

Depending on how you interact with the DONAPEZZI website, we may collect information such as:

• Name
• Contact information
• Billing and delivery information
• Account information
• Order and transaction information
• Customer support or enquiry information
• Website usage information
• Technical information required for website operation

We only collect information that is relevant to the services you use on our website, such as shopping, account access, contact forms, and site functionality.

2. How We Use Information

We may use personal information to:

• Process and fulfill orders
• Deliver products
• Provide customer support
• Respond to enquiries
• Manage customer accounts
• Process payments through configured payment methods
• Improve website functionality and customer experience
• Maintain website security
• Meet legal or regulatory obligations

3. Payments

When you make a purchase, payment information is handled according to the payment methods and providers configured on the DONAPEZZI website. We do not aim to store complete card numbers, CVV numbers, or other sensitive payment credentials unless a configured payment flow specifically requires otherwise.

Payment details are used only to complete the transaction and support related order processing, refunds, or customer service where applicable.

4. Shipping & Delivery

To complete an order, we may share the necessary delivery and shipping information with relevant delivery partners or service providers where required to fulfil your purchase.

We only share information that is needed for order processing, delivery coordination, or related support.

5. Cookies

Our website may use essential cookies and similar technologies needed for core website functionality, such as remembering your session, enabling secure browsing, and supporting basic shopping features.

If additional cookies or technologies are enabled on the site, they are used only in line with the settings and features actually active on the DONAPEZZI website.

6. Third-Party Services

We may use third-party services only where they are actually integrated with the DONAPEZZI website, such as configured payment providers, shipping-related services, website functionality tools, or other services needed to run the store.

Any third-party access to information is limited to what is necessary to provide the relevant service.

7. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, loss, or disclosure.

While we take security seriously, no online system can be guaranteed to be completely risk-free.

8. Data Retention

We may retain personal information for as long as necessary for legitimate business purposes, including order processing, customer support, accounting, legal obligations, and regulatory requirements.

When information is no longer needed, we will take steps to delete, anonymize, or securely retain it in line with applicable requirements and operational needs.